We're Here to Help – Get in Touch with Swansea Women's Aid
Our dedicated team is available 24/7 to support you. Don't hesitate to contact us for assistance.
Emergencies
If you are in immediate danger, call 999. For non-emergencies, contact the police at 101.
Complaints
Learn how to voice your concerns regarding our services effectively.
Complaints can be filed by contacting our support team via email, phone, or in person. Provide a clear description of your concern, any relevant dates, and the staff or service involved.
Provide your name and contact information, details of the incident, dates, times, and any supporting documents or evidence to help us investigate your complaint thoroughly.
Once received, your complaint will be reviewed by our team. We may contact you for further information. You will receive a response outlining the actions taken or steps to resolve the issue.
Yes, you can submit a complaint anonymously. However, providing your contact information allows us to follow up for clarification or updates about the resolution of your complaint.
You can contact our Complaints Officer via email at complaints@swanseawa.org.uk or call 01792 644 683 for guidance and support.
Trust
At Swansea Women’s Aid, we prioritize your confidentiality. We only share information in legally required situations or when there is a risk of harm.
Information Sharing
Your safety and trust are our top priorities.
Our Commitment
We respect your privacy and handle all information with care.