Complaints
Learn how to voice your concerns regarding our services effectively.
Complaints can be filed by contacting our support team via email, phone, or in person. Provide a clear description of your concern, any relevant dates, and the staff or service involved.
Provide your name and contact information, details of the incident, dates, times, and any supporting documents or evidence to help us investigate your complaint thoroughly.
Once received, your complaint will be reviewed by our team. We may contact you for further information. You will receive a response outlining the actions taken or steps to resolve the issue.
Yes, you can submit a complaint anonymously. However, providing your contact information allows us to follow up for clarification or updates about the resolution of your complaint.
You can contact us via email at swa@swanseawa.org.uk or call 01792 644 683 for guidance and support.
Need support rather than to make a complaint?
Call our 24-hour helpline or see the other ways to reach us.