Our Services

Our refuges are secure shared properties to enable women and their children escaping domestic abuse to have a safe place to stay temporarily, while considering their future options.

A range of support is provided including:

• Safety Planning
• Emotional Support
• Accessing health services
• Accessing schools
• Freedom Programme Sessions
• Budgeting / Benefits applications
• Finding permanent accommodation

We also have 4 safe houses which are houses in the community that contain additional safety features. These houses are ideal for larger families or for women who cannot access shared facilities for any reason, for example having male children over 18 years who need to live with them.

Each woman who moves into refuge or safe house is allocated a support worker who will support with individual needs.

Refuge services can be accessed through our direct phone number 01792 644683 or through the Live Fear Free Helpline on 08088010800 or National Helpline on 08082000247. Prior to coming into refuge our staff will undertake an assessment with you to understand your needs better. This assessment will take approximately 45 minutes.

The SWAN Project supports women who are or are at risk of sexual exploitation. We provide practical and emotional support, with the aim of improving the safety and wellbeing of women. We offer 1:1 appointments, outreach and crisis support through day time and evening services; delivered by a combination of Swansea Women’s Aid staff and volunteers.

What support can the SWAN Project offer?

• Personal safety advice
• Access to Ugly Mugs reporting and alerts to promote safety
• Advocacy and support to address individual needs
• Help to report concerns or crime to the police

We can support women to access the following services:

• Sexual Health Services
• Housing Options
• Mental Health Services
• Drug and Alcohol Services
• SARC – Sexual Assault Referral Centre

How can I refer someone to SWAN?

The project accepts self-referrals or agency referrals. Self referrals can be made by calling 01792 644683 or emailing swan@swanseawa.org.uk. Agency referrals need to be made via completion of the SWAN project referral form.

The Children and Young People’s Service (CHYPS) supports 5-17 year olds who have experienced domestic abuse. 

We recognise that each child and young person’s experiences of domestic abuse are different and aim to help them make sense of what has happened to them. We provide practical and emotional support to help children and young people recover from domestic abuse. Support workers adopt a child and young person led approach and work hard to support children and young people with the issues that matter most to them. Sessions also aim to promote healthy relationships, raise awareness of domestic abuse and support children and young people to keep themselves safe. The CHYPS project provides a safe place for individuals to talk to someone in confidence about how they are feeling. 

Services include:

1:1 support

Sessions are child led and tailored to the person’s individual needs. Sessions can be delivered in schools, our office or at home if safe to do so.  

STAR club

The club supports children and young people in a group environment. This helps children to realise that they are not alone in what they have been through and provides a great opportunity for peer support, building confidence and making friends.

Healthy relationship workshops

Workshops are available to schools or youth services to educate children and young people about healthy relationships.

Making a referral:

Please contact Swansea Women’s Aid on 01792 644683 or swa@swanseawa.org.uk to discuss referring a child to the CHYPS project. 

The DAISE project supports women who are experiencing or who have previously experienced domestic abuse. Support workers have specialist knowledge on issues relating to domestic abuse and how it can affect the lives of women and children and are able to provide confidential, emotional and/or practical support.

Support can include:

• Safety Planning
• Practical Support & Emotional Support
• Advice and signposting for housing, finances, benefits & more
• Counselling Service
• Access to group programmes – Freedom Programme, Own My Life, Recovery Toolkit

Appointments

Appointments give you the opportunity to speak to one of our experienced support workers. They can help talk through any problems or issues you are facing and offer a range of support and advice. Appointments last up to an hour and can be a telephone call or an in-person session at our office or Swansea’s Domestic Abuse One Stop Shop.

Drop in service

We understand that not everyone can wait to attend an appointment and that especially in a crisis you may want to speak to someone as soon as possible. We hold two drop-ins a week where you can have a 30 minute session with one of our support workers. These allow you to talk about any imminent issues, which can then be followed up with a scheduled appointment if needed.

Drop in location:
Swansea Domestic Abuse One Stop Shop
35-36 Singleton Street,
Swansea,
SA1 3QN
Please telephone 01792 644683 to enquire about drop in opening times.

Making a referral:

To refer yourself for support, please call the office number on 01792 644683. A member of staff will speak to you and help you to find an appointment that is suitable for you.
If you are a professional making a referral on behalf of a woman who has consented to support, please email the following referral form to swa@swanseawa.org.uk.